The Arcade Electric Department serves about 4,520 customers in an area of over 100 square miles. The electric rates are among the lowest in the Country.
For customer complaints, call the Village Office at 585-492-1111 (M-F 7:00 am – 4:00 pm).
For electric customer complaints that cannot be resolved with the Village, you may contact the New York State Department of Public Service (DPS).
DPS complaints may be directed as follows:
Phone: DPS Hotline 1-800-342-3355 (M-Th 7:30 am – 7:30 pm, Friday 7:30 am – 7:00 pm)
Mail: Office of Consumer Services
NYS Department of Public Service
3 Empire State Plaza
Albany, NY 12223